Frequently Asked Questions:

How do I place my order on your website?

1. Choose whichever product you want to purchase
2. Click on : “Add to cart
3. Click on the shopping cart icon
4. Add coupon code then click on : “Apply coupon”
5. Scroll down and click on “Proceed to checkout”
6. If you are a returning customer : Click on “click here to login” to enter you email address and password
7. If you are a new customer : Fill in your personal details, billing and shipping address
(please fill them both if they are similar or different), and choose payment preference (PayPal, Credit card (Stripe) or Direct Bank Transfer)
8. When you are done, click on “Place Order”

How do you ship?

We ship by DHL or USPS : FREE express shipping

How many days for shipping?

Delivery time : Usually 3-5 business days
To Mexico, Brazil and Argentina 5-10 business days via ESTAFETA

Where do you ship from?

We ship from USA or Hong Kong depends on stock availability Both free express shipping

What is the shipping cost? // How much is shipping?

FREE express shipping

Any extra cost for custom duty and clearance?

Normally there is no customs fees

What is the return Policy?

We offer 7 days return policy

Is there any warranty?

We offer 1 Year warranty.
If any issue happens with the product you can return it and we will fix or exchange it by new one, and we ship for FREE

Do you do dropshipping?

Yes we do dropshipping. Please send us your email and website links so we will send you our products list

Can I be your distributor in the region?

Please tell us whether you have an online store or an offline one and if you have an online store please send us its link And please tell us your profile, whether you will use the device for personal or commercial purposes

How do I test a device?

Unfortunately, we do not provide device testing. However, you may consider placing an order for a sample, and in case any errors or issues occur, you may request to return it and get your money back within 7 days as in the return policy we offer.
OR you can buy the probe and we offer 7 days return policy so in case it doesn’t match your need you can return it and get money back